Privacy Policy

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.
Any data we request that is not required will be specified as voluntary or optional.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

Like most websites, we use cookies to enhance your experience, gather general visitor information, and track visits to our website. Please refer to the 'do we use cookies?' section below for information about cookies and how we use them.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience
    (your information helps us to better respond to your individual needs)
  • To improve our website
    (we continually strive to improve our website offerings based on the information and feedback we receive from you)
  •  To improve customer service
    (your information helps us to more effectively respond to your customer service requests and support needs)
  • To process transactions
    Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested by the customer.
  • To send periodic emails

The email address you provide for order processing, may be used to send you information and updates pertaining to your order or request, in addition to receiving occasional company news, updates, promotions, related product or service information, etc.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you submit a request, place an order or enter, submit, or access your personal information.

These security measures include: password protected directories and databases to safeguard your information, SSL (Secure Sockets Layered) technology to ensure that your information is fully encrypted and sent across the Internet securely or PCI Scanning to actively protect our servers from hackers and other vulnerabilities.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Special Information Processing

When you post a message on our website, we send your information as well as some information about your identity (such as your IP address, name or nickname, e-mail address and OpenID) – to the server of a spam filtering service we use. Their server will then compare your message and your identity details with all elements in their database, and perform several complex statistical computations in order to assess the quality of your message (e.g., spam, abuse, etc.). If their server then determines that the content of your message is of insufficient quality or constitutes spam or abuse, it will inform our website thereof. Our server may then decide to reject your message, or to provide you with an additional question to find out whether you are in fact a human being, and not a machine trying to send out as much commercial communications as possible. Please note that it is sometimes possible that our service provider wrongfully determines the actual quality of the content of your message, or wrongfully considers your message as spam or abuse. The service we use will store all information provided to them by our website. This will include, in particular, the following personal data about you (to the extent effectively we provided to them): the content of your message, your name or nickname, IP address, user ID, OpenID, e-mail address, URL of your website, and the date and time you post a message. Your data is stored in our service providers databases for at most two months. After this period of two months, they can continue to store your data in anonymized way for a period of two years. Our service provider will use your personal data to assess the quality of your message, and to find out whether your message constitutes spam, by comparing your data with all other data of all other users in their databases. Afterwards, they also use your personal data to make similar assessments for all other websites that use their service, as the more information they store in their database, the better they can assess whether a message is genuine. While they sometimes provide statistical information (trends, numbers, etc.) generated from their databases to third parties, please rest assured that your personal information cannot be identified on the basis of this statistical information. Note that we hate spam as much as you do – in fact, we use this service as it is specifically targeted at removing spam. Neither we nor our service provider will ever provide your email address to any third parties, and neither they or we will never send any spam to you. Please note that access to the information provided to our service provider can be provided in the case of illegal or abusive use, or in case they receive orders from a competent legal authority.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by clicking on "View Account" and logging in to their customer profile.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

CAN-SPAM Compliance

We have taken the necessary steps to ensure that we are compliant with the CAN-SPAM Act of 2003 by never sending out misleading information.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at legal.

Your Consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below. Policy changes will apply only to information collected after the date of the change.

This policy was last modified on June 3, 2012

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

www.onyxlights.com
10229 N Scottsdale Road, Suite C
Scottsdale, Arizona 85253
United States
customerservice@onyxlights.com
888-293-9696

Privacy Policy Customer Pledge

We pledge to you, our customer, that we have made a dedicated effort to bring our privacy policy in line with the the following important privacy laws and initiatives:
Federal Trade Commision Fair
California Online Privacy Protection Act
Childrens Online Privacy Protection Act
Privacy Alliance
Controlling the Assault of Non-Solicited Pornography and Marketing Act

Call Us Toll Free 888-293-9696